Terms of Service

Last updated: March 20, 2025

Version 1.0.0

Introduction

HeySquib, Inc. ("HeySquib," "we," "us," or "our") provides an ecosystem of AI-driven agents that support business operations, including but not limited to social media management, interviews, data scraping, and sales automation (the "Service"). These Terms of Service ("Terms") govern your access to and use of our Service. HEYSQUIB IS NOT AUTHENTICATED, ENDORSED, OR AFFILIATED WITH ANY SOCIAL MEDIA PLATFORM, AND THE USE OF ITS SERVICES ON SUCH PLATFORMS IS AT THE USER'S OWN DISCRETION AND RISK. By accessing or using HeySquib, you agree to be legally bound by these Terms and our Privacy Policy. The HeySquib Service is intended solely for users physically located in the United States of America. By using the Service, you represent and warrant that you are located in the USA. While we do not actively block international access, users outside the USA are strictly prohibited from using the Service. If you are outside the USA, you must immediately stop using the Service. If you do not agree to these Terms, you must discontinue using the Service immediately.

1. Eligibility and Account Creation

To use HeySquib, you must be at least 18 years old and legally capable of entering into a binding agreement. By using the Service, you represent that you meet these requirements. You may create an account and build AI agents for free. Deploying an agent (making it live) requires a paid subscription plan. Users on the free plan cannot reverse-engineer, modify, or attempt to bypass any restrictions, including payment systems, deployment limitations, or internal software protections. Any attempt to circumvent our platform's controls may result in account suspension or legal action. You are responsible for safeguarding your account credentials. You must notify HeySquib immediately if you suspect unauthorized access. We reserve the right to suspend or terminate accounts suspected of compromise or misuse.

2. Payments, Billing and Refund Policy

Subscriptions automatically renew on a monthly basis indefinitely until canceled. Users are responsible for paying all fees, charges, and expenses incurred during their subscription period. By using HeySquib, you agree to pay all amounts due and cover any charges accrued over time. All sales are final. Our payment processing is handled through Stripe with automated billing, and prices may change at any time without prior notice. HeySquib does not offer refunds under any circumstances. If you cancel your subscription, you are still required to pay for any outstanding charges or usage fees before cancellation is finalized.

3. AI-Generated Content & Liability & Prohibited Activities

HeySquib provides AI-generated content, but we make no guarantees regarding accuracy, reliability, or suitability for any purpose. Users must independently review all AI-generated content before use. HeySquib is not responsible for any inaccuracies, errors, or legal implications arising from AI-generated outputs. HeySquib has zero liability for AI-generated outputs or decisions made by users based on AI recommendations. Users retain ownership of AI-generated content unless otherwise specified in a separate agreement with HeySquib. HeySquib does not claim ownership over user-generated AI outputs but may use anonymized interactions for AI model training and service improvement. HeySquib retains ownership of specific data and reserves the right to analyze it for research, marketing, and benchmarking purposes to improve its services. If AI-generated content causes financial loss, reputational damage, or legal issues, the user assumes full responsibility. User interactions with the platform may be used to improve AI models and system functionality. Users can request account deletion, but HeySquib may retain and use anonymized data for research, analytics, and service improvement.

4. Security & Limitations of Liability

HeySquib implements industry-standard security measures, including encryption, firewalls, and access controls, to protect user data and system integrity. However, no system is completely secure, and HeySquib does not guarantee absolute protection against unauthorized access, hacking, data breaches, or system failures. By using our Service, you acknowledge and accept that security risks exist and that HeySquib is not liable for any losses, damages, or unauthorized access caused by cyberattacks, security vulnerabilities, or breaches beyond our reasonable control. HeySquib's liability per user is strictly limited to the total amount the user has paid to HeySquib in the month when the alleged breach or issue occurred. Users agree that HeySquib is not responsible for losses due to third-party service failures, unauthorized account access, or AI-generated decisions that negatively impact them. It is the user's responsibility to secure their credentials, monitor their account, and take necessary precautions to mitigate security risks. HeySquib does not create or own the AI models integrated into our platform. We function as a connector between users and third-party AI providers. As such, HeySquib is not responsible for any errors, biases, misinterpretations, or decisions made by AI models that result in financial loss, reputational harm, or other damages. Users must independently review and verify AI-generated content before taking any action based on it. If an AI-generated decision negatively impacts a user, HeySquib assumes no liability, and users waive any claim against us arising from such issues. Users must also acknowledge that HeySquib does not provide a service-level agreement (SLA) guaranteeing uptime, performance, or uninterrupted access to the Service. System outages, maintenance, or service interruptions may occur, and HeySquib is not responsible for any resulting loss of business, productivity, or revenue. Users agree that service disruptions do not entitle them to refunds, credits, or compensation of any kind.

5. Intellectual Property Rights and Platform Restrictions

All content, features, functionality, and data associated with the Service, including but not limited to software code, AI-generated outputs, design elements, user data, and usage patterns, are the exclusive property of HeySquib and are protected under applicable intellectual property laws. By using our Service, users acknowledge that they are granted a limited, non-exclusive, non-transferable right to access and use the platform solely for its intended purpose and in compliance with these Terms. Users on the free plan are strictly prohibited from reverse-engineering, modifying, copying, or attempting to bypass any security measures or payment restrictions implemented within the platform. Any attempt to manipulate, decompile, tamper with, or gain unauthorized access to HeySquib's proprietary software, payment systems, or AI deployment processes is strictly prohibited and may result in legal action, financial penalties, and permanent account termination. HeySquib does not currently integrate into any third-party platforms. HeySquib does not offer a public API. Unauthorized access, reverse-engineering, or tampering with internal APIs or backend infrastructure is strictly prohibited and may result in permanent account suspension, legal action, and financial penalties. Additionally, users must not use the Service for any unethical purposes, including but not limited to spamming, misinformation campaigns, harassment, fraud, or activities that violate laws, regulations, or the rights of third parties. Any misuse of the platform, including automated content scraping, data mining, or attempts to bypass platform security, may result in immediate suspension and legal consequences. HeySquib reserves the right to monitor, investigate, and enforce compliance with these restrictions, including through legal action, account termination, or other remedial measures as deemed necessary.

6. Data Rights

HeySquib does not sell customer data!! Any personal information collected through our Service is used strictly for operational, analytical, and service improvement purposes, as outlined in our Privacy Policy. We may share certain data with third-party service providers to enhance functionality, authenticate users, and improve our offerings, but we do not engage in the sale of personally identifiable information (PII) to advertisers, data brokers, or other entities. Additionally, HeySquib collects and processes data from social media platforms, public sources, and other external channels as part of our AI-driven services. This data is owned by HeySquib, and we reserve the right to use, analyze, and derive insights from it to refine our technology, develop new features, and improve overall platform performance. While users may leverage our Service to interact with collected data, HeySquib retains all ownership rights over any aggregated or AI-processed content. Our usage of this data aligns with ethical AI principles and industry standards, ensuring compliance with applicable regulations. If you have concerns about how your data is handled, please refer to our Privacy Policy or contact us at info@heysquib.com.

7. Compliance, Force Majeure & Service Disruption

HeySquib is governed by U.S. federal and Indiana state laws and is not currently compliant with international privacy regulations such as GDPR (General Data Protection Regulation) or CCPA (California Consumer Privacy Act). Users acknowledge that HeySquib's data practices are subject only to U.S. legal frameworks and agree to waive any claims related to non-compliance with foreign privacy laws. If international regulations impose new compliance requirements, HeySquib reserves the right to suspend or modify service availability accordingly. HeySquib is not liable for service interruptions, data loss, or system failures caused by external factors beyond our reasonable control. This includes but is not limited to cyberattacks, software bugs, infrastructure failures, natural disasters, strikes, regulatory actions, pandemics, wars, government restrictions, or third-party provider outages. Users agree that HeySquib has no obligation to provide refunds, credits, or compensation for downtime, disruptions, or unexpected service failures resulting from force majeure events. In the event of a significant service disruption, HeySquib will make reasonable efforts to restore functionality as soon as possible. However, HeySquib is not required to guarantee full recovery within any specific timeframe and reserves the right to permanently discontinue or modify services if necessary. Users should maintain independent backups of critical data and not rely on HeySquib for sole data storage or recovery.

8. User Responsibilities

As a user of our Service, you bear the responsibility for complying with all applicable laws and regulations while ensuring your usage doesn't infringe upon third-party rights. You must maintain accurate account information and appropriate security measures, including regular data backups. It is your responsibility to understand and comply with the terms of service for any integrated platforms or services.

9. Termination and Suspension

We maintain the absolute right to suspend, terminate, or restrict your access to the Service, delete or remove your content, and take action against violations without notice or refund. Upon termination, all rights and licenses granted to you will cease, you must stop using the Service, and you remain liable for any outstanding charges. Certain provisions of these Terms will survive termination due to their nature.

10. Warranties and Disclaimers

THE SERVICES ARE NOT A PRODUCT OR SERVICE OF ANY SOCIAL MEDIA PLATFORM, AND NONE OF THESE PLATFORMS ENDORSE OR ARE AFFILIATED WITH HEYSQUIB. THE USE OF HEYSQUIB WITH THIRD-PARTY PLATFORMS IS AT THE USERS DESCRETION. HEYSQUIB MAKES NO GUARANTEES ABOUT COMPLIANCE WITH EXTERNAL PLATFORM POLICIES, AND USERS ASSUME FULL RESPONSIBILITY FOR ANY ACCOUNT RESTRICTIONS, SUSPENSIONS, OR TERMINATIONS IMPOSED BY THIRD PARTIES. The Service is provided "as is" and "as available" without any guarantees regarding availability, accuracy, or fitness for purpose. We make no warranties about service reliability, data preservation, or compliance with platform policies, and your use of the Service is at your own risk.

11. Limitation of Liability

To the maximum extent permitted by law, we disclaim liability for any indirect, incidental, or consequential damages, including lost profits, corrupted data, or business interruption. Our total liability for any claim shall not exceed the amount you paid us in the one (1) month preceding the claim, regardless of the cause or theory of liability.

12. Indemnification

You agree to indemnify, defend, and hold harmless HeySquib, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorney fees) arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Indiana, USA, without regard to its conflict of law principles. By using the Service, users agree that any disputes, claims, or legal actions arising from these Terms must first be resolved through informal negotiation. If informal resolution fails, disputes must be settled through binding arbitration conducted in Indiana under the rules of a recognized arbitration association. Users waive the right to participate in class-action lawsuits or collective legal proceedings against HeySquib. Any arbitration costs will be shared equally between the parties unless the arbitrator determines that the dispute was frivolous or brought in bad faith. Disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. Any dispute, claim, or legal action against HeySquib must be filed within six (6) months from the date of the event giving rise to the claim. Failure to initiate arbitration within this timeframe will result in permanent waiver of the claim. HeySquib reserves the right to seek injunctive relief or damages in a court of law if a user violates intellectual property rights, attempts fraud, or breaches platform security. For such cases, users agree that litigation shall be exclusively conducted in state or federal courts located in Indiana.

14. Changes to the Terms

We may modify these Terms at any time by posting updated versions on our website and updating the "Last Updated" date. Material changes will be communicated via email notification. Your continued use of the Service after such changes constitutes acceptance of the revised Terms.

15. General Provisions

These Terms represent the complete agreement between you and HeySquib regarding the Service. If any provision is found unenforceable, it will be removed while the remainder stays in effect. Our failure to enforce any right doesn't constitute a waiver, and while you may not assign your rights without our consent, we may assign ours freely.

Contact Us

For privacy-related questions or to exercise your rights, you can reach us at info@heysquib.com. Please include "Terms of Service" in your subject line for faster processing. Our team is dedicated to addressing your concerns and ensuring transparency in data management.

HeySquib, Inc.

info@heysquib.com