Privacy Policy

HeySquib, Inc. ("HeySquib," "we," "us," or "our") values the privacy of its users and is committed to protecting the information we collect. This Privacy Policy outlines the types of information we gather, how we use it, the circumstances under which we may share it, and the rights of users regarding their personal data. By using HeySquib's services, you consent to the data practices described in this policy. Our service is strictly intended for users located within the United States, and we do not allow international users to access or utilize our platform. We reserve the right to modify this Privacy Policy at any time, and any changes will be communicated via email notification. Continued use of our services following any updates constitutes acceptance of the revised policy.

When you create an account or interact with our Service, we collect information such as your name, email address, phone number (if provided), billing information processed via Stripe, and any other contact details you choose to share. This data enables us to provide you with access to the Service, process transactions, and communicate with you effectively. Additionally, we may collect any content you provide, including communications and feedback, to enhance your user experience and improve our offerings.

Our AI agents collect and process various types of data, including social media posts and comments, direct messages, images and videos, follower and following lists, and profile information. This data allows our AI models to operate efficiently, offering enhanced automation features that streamline your workflow. You have control over the platforms and integrations you enable, and we ensure that collected data is used in compliance with our Privacy Policy and applicable laws.

We automatically collect certain information about your usage of the Service, including pages viewed, features used, time spent on the platform, and interaction patterns. Additionally, we gather device-related data such as IP address, browser type and version, operating system, device identifiers, and mobile network information. We also use Google Analytics to track usage patterns, traffic sources, user behavior metrics, and geographic locations based on IP addresses. This information helps us improve the Service and tailor our offerings to better meet user needs.

We use cookies and similar tracking technologies to maintain your session, remember your preferences, analyze usage patterns, and improve our Service. These technologies help enhance your experience by enabling personalized interactions and seamless navigation. While you can control your cookie settings through your browser, disabling them may limit some features and impact Service functionality. Our use of cookies aligns with industry standards to ensure efficient and secure user experiences.

We may share information with third-party service providers, including Stripe for payment processing, Google Analytics for usage analysis, and cloud service providers for hosting. These partnerships allow us to maintain and improve our Service, ensuring reliability and security for our users. Each service provider adheres to strict security and privacy standards, and we only share the necessary information required to fulfill their functions.

By using the Service, you expressly acknowledge and consent to the collection, processing, and potential sharing of data gathered by our AI agents, including but not limited to social media content, direct messages, images, videos, and other publicly accessible or authorized content from connected platforms. Such data may be used to improve AI model performance, provide analytics, and facilitate integrations with third-party platforms as necessary to fulfill contractual obligations. HeySquib does not sell personally identifiable information; however, we may share aggregated, anonymized, or derived data with affiliated partners, service providers, or as required by law. If you do not consent to this data collection, you must refrain from using the Service or disable specific integrations through your account settings.

We may share information in response to legal requests, to protect our rights or property, and during corporate transactions such as mergers or acquisitions. Additionally, information may be shared with your explicit consent when necessary for service delivery or compliance with regulatory requirements. We prioritize user privacy and limit data sharing to circumstances where it is legally required or essential for business operations.

You have the right to access your account information, request a data export by emailing info@heysquib.com, request account deletion, and opt out of promotional communications. We provide users with control over their personal data to ensure transparency and compliance with privacy laws. These options allow you to manage your data preferences effectively.

We typically respond to user requests within 14 business days. Our team is committed to addressing inquiries in a timely and efficient manner. If additional processing time is required, we will inform you accordingly.

You may request complete account deletion by contacting info@heysquib.com. This process ensures that your personal data is removed from active systems and inaccessible for future use. While some records may remain for compliance purposes, they are securely stored and protected from unauthorized access.